# Elevate Your Career: Join the Global Force Behind Mobile Legends: Bang Bang
PT Monster Entertainment Indonesia, a key subsidiary of Shanghai Moonton Technology Co., Ltd., serves as the driving force behind the global phenomenon Mobile Legends: Bang Bang (MLBB). As the pioneers of the 5v5 MOBA experience, we have redefined mobile gaming, cementing our position as a leader in the Southeast Asian esports ecosystem. From our inclusion in the 2019 President’s Cup to being a featured title in the 2019 SEA Games, our influence continues to expand.
The Mobile Legends: Bang Bang Professional League (MPL) stands as the most-watched mobile esports circuit in Southeast Asia. Having pioneered the first franchise-based model in the region, we are committed to setting the standard for professional esports. We are now looking for passionate, ambitious individuals to join our team as we continue to shape the future of digital entertainment.
## Career Opportunity: Customer Service Agent
We are seeking a dedicated Customer Service Agent to act as the primary bridge between our global player base and our operations team. If you thrive in a fast-paced environment and have a deep passion for gaming, this is your opportunity to build a career with an industry giant.
Core Responsibilities
* Player Relations: Provide prompt and professional responses to player inquiries, resolve complaints, and document feedback to improve the overall gaming experience.
* Operational Support: Collaborate with the operations department to propose data-driven solutions for game optimization.
* Team Leadership: Oversee and manage moderator teams to ensure community standards are maintained.
* Strategic Execution: Complete ad-hoc tasks assigned by supervisors to ensure seamless project delivery.
Ideal Candidate Profile
* Education: Fresh graduates are welcome to apply.
* Industry Passion: A genuine enthusiasm for gaming, a strong understanding of user behavior, and a desire to build a long-term career in the gaming sector.
Gaming Experience: Proficiency in various gaming genres is preferred; familiarity with Mobile Legends: Bang Bang* is a distinct advantage.
* Communication: Excellent command of English and Indonesian. Fluency in Malay or Tagalog is considered a significant asset.
* Soft Skills: Strong teamwork, a proactive work ethic, high professional integrity, and the ability to thrive under pressure.
## Why Work with Moonton?
Joining the Moonton team means more than just a job; it is an opportunity to be part of a dynamic, global culture that values growth, adaptability, and innovation. We offer a comprehensive suite of benefits designed to support your professional and personal well-being:
* Work-Life Balance: Flexible working hours and an office culture that celebrates both hard work and relaxation.
* Perks and Wellness: Unlimited office snacks, daily afternoon tea, comprehensive medical coverage, and mental health and fitness initiatives.
* Professional Growth: Structured mentorship programs for new hires, clear career advancement paths, and educational opportunities through "MOONTON Talks."
* Culture and Rewards: Annual company retreats, team-building activities, festive celebrations, exclusive in-game benefits, and themed company merchandise.
* Environment: A strategic and accessible office location fostering collaboration with diverse teams from around the world.
## How to Apply
If you are ready to contribute to the next evolution of mobile esports and become a part of our world-class team, we want to hear from you. Please submit your professional CV to [email protected] and ensure the subject line is clearly marked: "Indonesian Customer Service Agent."
Let’s unite our passion and expertise to create extraordinary experiences for millions of players worldwide.