# Career Opportunity: Customer Service Representative at TIKI Karawang
Thriving in an increasingly connected world requires dependable logistics, and behind every successful delivery is a dedicated team ensuring exceptional client experiences. PT Citra Van Titipan Kilat (TIKI), a premier express courier service with over five decades of excellence, is expanding its dynamic workforce. If you are passionate about helping people, excel at problem-solving, and seek to build a fulfilling career within a nationally recognized brand, this role offers the perfect environment to thrive.
## About PT Citra Van Titipan Kilat (TIKI)
Established in 1970, TIKI has stood as a pioneer and benchmark in the courier and freight forwarding industry for more than 50 years. Driven by a continuous spirit of innovation, the company connects people and businesses across the nation with fast, safe, and dependable delivery solutions.
TIKI’s extensive operational network features:
* Coverage across 69 major cities, bridging regional and global markets.
* Over 500 representative branches ensuring widespread logistics accessibility.
* More than 3,200 retail service points serving individuals and enterprises daily.
* A dedicated workforce of 12,000 professionals committed to operational excellence.
Guided by the corporate philosophy of prioritizing every single parcel as its top priority, TIKI continues to adapt, modernize, and cultivate genuine relationships with customers across every generation.
## Role Overview: Customer Service Representative
As a Customer Service Representative at the Karawang branch, you will serve as the primary brand ambassador, providing world-class support and resolving client inquiries with precision, warmth, and professionalism.
Key Responsibilities
* Exemplify Customer Care: Maintain a courteous, empathetic, and constructive demeanor across all customer touchpoints.
* Inquiry & Dispute Resolution: Actively listen to customer concerns, troubleshoot delivery challenges, and deliver prompt, effective resolutions.
* Comprehensive Product Mastery: Develop an in-depth understanding of all domestic and international shipping services, pricing tiers, and tracking systems to answer questions accurately.
* Customer Satisfaction: Guarantee a seamless customer journey by adhering to top-tier service standards and escalating unresolved issues when appropriate.
## Candidate Qualifications and Requirements
To qualify for this position, applicants must meet the following criteria:
* Gender & Age Profile: Female, between 18 and 25 years old.
* Location: Currently residing within the Karawang area.
* Educational Background: Minimum qualification of a High School Diploma, Vocational High School Diploma, or an equivalent educational credential.
* Technical Skills: Proficient in fundamental computer applications, data entry, and digital communication tools.
* Interpersonal Attributes: Outstanding verbal communication skills paired with a proactive, solution-oriented mindset.
## Application Instructions
Qualified candidates who are ready to make an immediate impact are invited to submit their application documents promptly.
1. Prepare Your Documents: Ensure your Curriculum Vitae (CV) and formal job application letter are updated and complete.
2. Submit via Email: Send your documents directly to [email protected].
3. Email Subject Line: Use the required format: `[Your Name]_Customer Service`.
Important Notice Regarding Recruitment Fraud
PT TIKI Karawang enforces a strict, transparent recruitment policy and will never request any fees or administrative payments at any stage of the application or selection process.